Return Policy for Das3D online shop
At Das3D, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations, and we are here to help make your return process as smooth as possible. Please review our return policy below:
1. Eligible Items for Return: We accept returns for damaged items or change of mind.
2. Return Timeframe: You have 14 days from the date of receiving your order to initiate a return.
3. Condition of Returned Items: Returned items must be unused, in their original condition, and with all tags and packaging intact.
4. Return Process: To initiate a return, please follow these steps:
- Contact our customer support team at [email protected] to notify us of your intent to return.
- Complete the return form provided by our customer support team.
- Package the item securely to prevent damage during transit.
5. Refund, Exchange, or Store Credit: You have the option to choose between the following:
- Refund: Receive a full refund to your original payment method once we receive and inspect the returned item.
- Exchange: Exchange the item for a similar product.
- Store Credit: Receive a store credit for the amount of the returned item that you can use towards future purchases.
6. Return Shipping:
- For damaged items: We will provide a prepaid return label for damaged items. Please contact our customer support for assistance.
- For a change of mind: Customers are responsible for return shipping costs.
7. International Returns: Customers outside our shop’s country (Latvia) are subject to the same return policy and procedures.
8. Restocking Fees: We do not charge any restocking fees for returned items.
9. Exclusions: All products within our eligible categories are eligible for return.
10. Communication and Support: We will keep you informed about the status of your return via email. If you have any questions or need assistance, please contact our customer support team at [email protected].
Please note that this return policy is subject to change without prior notice. For the most up-to-date information, please refer to our website or contact our customer support team [email protected].
Thank you for shopping with Das3D. We value your satisfaction and look forward to serving you again in the future!